The Delivery Process

Eight steps. One clear path from discovery to a system that just works.

Every engagement follows the same disciplined sequence — the rigor our team has applied to integrations for American Express, IHG, Equifax, and other enterprise environments where failure isn’t an option.

Phase 01

Plan

Shape the work completely before anyone writes code — so there are no surprises later.

01

Discovery

We map the systems involved, the data that needs to move, and the constraints that matter before any design begins.

DeliverableIntegration requirements document
02

Architecture

A technical blueprint of how the systems will connect — reviewed and agreed before a single line of code is written.

DeliverableArchitecture diagram & technology plan
03

Integration Design

The specific contract between systems — endpoints, data mapping, and error handling — documented and signed off.

DeliverableAPI specification & data-mapping document
Phase 02

Build

Engineer to the agreed design, prove it against reality, and ship it on a controlled timeline.

04

Implementation

Engineering builds the integration to spec — APIs, middleware, or workflows, depending on what the design calls for.

DeliverableWorking integration in a staging environment
05

Testing

Real-world scenarios, edge cases, and failure conditions are tested before anything touches production.

DeliverableTest-coverage report & sign-off
06

Deployment

The integration goes live on a controlled timeline, coordinated with your team and your client's schedule.

DeliverableProduction go-live & deployment runbook
Phase 03

Run

Keep the integration healthy in production as the systems around it change.

07

Monitoring

Active observation in the days following launch, catching anything that only surfaces under real usage.

DeliverablePost-launch monitoring report
08

Managed Services

Ongoing, SLA-backed support keeps the integration healthy as underlying systems change and evolve.

DeliverableOngoing SLA-backed support

Why It Works

You stay the face of the engagement
eProxim works underneath your relationship, not alongside it. Clients see one point of contact — yours.
A defined process, every time
The same eight-step sequence runs on every engagement, so outcomes are consistent and predictable.
Scoped, not open-ended
Engagements are defined upfront — what's being built, by when, and what success looks like.
Support after go-live
Monitoring and managed services mean issues are caught early — often before anyone notices.
Ready to bring eProxim into your next engagement?